FAQs

Do you perform support on an as needed basis?

Yes, but technology is not as set-it and forget-it as manufacturers might suggest.  We found that systems really work best when proactively maintained.  Managed Networks provide much in the way of longevity, uptime, efficiency and cost savings.  While we will help on an as needed basis, we recommend our Managed Services option.  We call it DataWatch.  To receive information about DataWatch email us!

What does your Managed Service include?

Proactive monitoring, maintenance and support for all covered system components and applications:

  • Help Desk from our internal technical specialists
  • On-site and emergency assistance
  • Virtual CIO oversight
  • Vendor Management
  • Detailed performance reporting and IT budgeting

Remote Help Desk, Lab/Bench service and Onsite Service for all covered equipment, operating systems and applications:

  • Servers, PC’s, Laptops, Firewalls, Routers and Switches
  • Microsoft Windows XP Pro Desktop Operating Systems
  • Microsoft Office 2000, 2003, and 2007
  • Microsoft Windows Server 2003 and Small Business Server 2003
  • Microsoft Exchange Server 2003 and 2007
  • Microsoft SQL Server 2000 and 2005
  • and more…

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

  • Broadband Vendors
  • Phone Service Vendors
  • Phone Equipment Vendors
  • Copier / Fax / Scanner / Document Imaging Vendors
  • Line of Business Application Vendors
  • Hosted Website / Domain Registration Vendors

So no matter what happens in my environment, I’ll never pay more than one flat fee per month?

The answer its, it depends upon the Managed Service plan you have chosen. Typically you will pay additional fees for network adds, moves or changes. Examples of items that are not covered under our flat fee service plans include the cost of replacement or new hardware, or shipping costs; the cost of software licensing or renewal or upgrade fees; and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our flat fee, you will always be notified in advance for approval.

What other services and solutions do you provide?

We are a very one-stop-IT-shop.  We make IT work in areas including:

  • Network, business applications
  • ERP
  • Telephony
  • Wine Business Management
  • Cloud Computing
  • Web enabling services
  • Disaster Recovery
  • Business Continuity
  • Mobile Solutions
  • For a full list of services click here

For more comprehensive information please contact info@klhconsulting.com or give us a call at (707) 575-9986

How can I get more information and get started with your services?

Just give us a call at (707) 575-9986 and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.