IT Support Engineer

Location: Santa Rosa, CA

About us:
We are a full service IT firm based out of Santa Rosa, California serving a wide variety of business types throughout the greater Bay Area. We’ve been in business for over 30 years, starting out small, playing our cards right and proving ourselves to our loyal clients over and over again allowing us to grow into the company we are today. We know talent when we see it and seek to provide our clients with the best-of-the-best.

Want to work for KLH Consulting?
We are seeking a candidate with superlative communication and customer service skills, along with technical expertise as defined below:

Duties:

  • Swing shift (Mon – Fri 3pm – 12am) IT Support
  • Perform remote server and workstation maintenance on client systems
  • Provide first level support to client requests
  • Maintain accurate incident report details and client documentation inestablished ticketing system
  • Troubleshoot and resolve a wide range of technical support calls
  • Repair, maintain, upgrade and document desktop, laptop and server hardware,software and peripheral equipment
  • Provide software support for an array of desktop and enterprise applications
  • Other miscellaneous IT tasks

Qualifications:

  • Strong organizational and communication skills
  • Experience using ticketing, monitoring & remote support tools (preferred)
  • Experience with Thin Client technologies
  • Motivated, inquisitive, self starter with a desire to learn and succeed
  • Extensive experience with Microsoft Windows XP, Windows 7, Server 2003/2008
  • Basic Microsoft Windows network administration skills preferred
  • Experience with Windows Office Suites
  • Current MCP certification or equivalent work experience

Attributes:

  • Ability to work independently with minimal direction and according to schedule
  • Excellent communication skills – ability to communicate project status andkey issues effectively to clients and management
  • Fluent spoken and written English
  • Determine work priorities for yourself and others in accordance with projectplans, timelines, fluid work demands, and implementation policies and practices
  • High level of customer focus and satisfaction
  • Energetic self-starter with the ability to learn/grow in position
  • Ability to think logically
  • Excellent time management skills
  • Superb problem-solving skills
  • Ability to perform work in accord with established company policies,procedures & priorities

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and be subject to amendment in consultation with the position holder.

If you are interested in this job please send an email us at NetworkTeam@klhconsulting.com